SiteGround Review

Siteground is the most recommended WordPress hosting companies in the industry. It is known for its top-notch customer support provided and the fast reliable hosting plans. The WordPress optimized hosting plans include everything that the users will need to create and grow their successful blog.

At mrBtc.org, our team has been using SiteGround for a long time, and we have a website which is hosted with them. The beginners can read our detailed review on SiteGround to find out if SiteGround is the right choice for them or not.

In our complete SiteGround review, we will try and put the promises made by this hosting company to test. There are a few specific areas that we look into for the review:

Reliability: Will the website be available 24/7 and also round the year without having any downtime?

Performance: How fast will the user’s website load with the SiteGround. Our team tests the

speed and server response time of the site and assess it.

Customer Support: We as a team count on the technical support of SiteGround as a customer.

Features: Do the SiteGround offers all the features that the users are in need of to build their website.

Pricing: Do they provide the best pricing in the market? Are there any offers or SiteGround deals provided so that the users can save the money?

Bottom line: In our SiteGround review, we found them to be reliable, fast, and also affordable

one with a friendly 24/7 customer support.

This is why our team has chosen to recommend SiteGround as one of the best WordPress

hosting companies and Let’s jump to the more detailed review on it below; which will help the

user to figure out if SiteGround is the right one for their website.

SiteGround was discovered in 2004, since then it has grown into one of the most well-known hosting companies in the industry. It is headquartered in Sofia, Bulgaria has its offices in 6 different locations and its data centers on three continents. At present, the company has more than 400 employees and it hosts more than 500,000 domains.

With a free SSL certificate offer and PHP 7.3 SiteGround is the best hosting for WordPress. It can be seen that Siteground’s innovation and its contribution to the WordPress community have not gone unrecognized.

The SiteGround is an independent web-hosting company which as mentioned above was founded in 2004. The company which is based in Bulgaria serves the users worldwide. They have their Data Centers in the USA, UK, Amsterdam, and Singapore.

The SiteGround is quite an active one in the community events and they have positioned themselves as the well-crafted hosting solutions.

The users need to understand the ideal way to go on selecting a hosting service based on the features it has to offer, Moreover, they need to understand whether or not the hosting supports their platform is very primary importance.

The SiteGround offers cPanel, along with a popular web hosting dashboard. If the users have ever used any king of hosting service, then the chances are they have used the cPanel hosting in some instances or at any other point of time.

There are many aspects of the Siteground which makes it stand out from the other hosting services. Let’s have a look at all the noteworthy features in detail in SiteGround review.

Response time:

The SiteGround servers have an exceptional response time. But for a few locations like the US, the response time is as low as 1ms.

At present, the SiteGround has servers available in 4 locations:

Chicago, USA.

London, UK.

Amsterdam, Netherlands.

Singapore.

Uptime and Accessibility:

Other than the average time, uptime is another factor that needs to be considered. The users usually have an issue with certain EIG hostings where the server resources get finished and the website turns down for hours.

This issue alone can cost them a lot in the form of angry customers and also a portion of the site to lose ranking in the search.

The SiteGround claims to offer a 99.99% uptime which is the best one for any of the hosting companies. It offers a Supercacher, which is a technology developed by the in-house team.

Supercacher is a mechanism that adds several layers of caching, which results in the user blog to load significantly faster. No other shared hosting company offers anything close to this at the moment, and at $3.95/month, which is an invaluable acquisition.

The customers who have been part of the WordPress world for a while from its launch vouch for the fact that the SSL certificate is a must-have for any of the WordPress web-hosting.

Another feature that makes SiteGround stand out in the crowd is that it offers a free SSL certificate through LetsEncrypt that is by default, enabled for all the new users.

The WordPress users employ the MySQL and PHP to run their blogs. The latest version available for PHP today is 7.3, but most of the web-hosting companies still offer PHP 5.6. With the SG optimizer available, which is a free plugin for the hosting users, they can quickly upgrade from the PHP 5.6 to PHP 7.0.

To understand this degree of advantage where one small plugin can provide and understand with the PHP 7.0 alone, the performance of the user’s WordPress site will nearly double in comparison to the PHP 5.6.

Unlike the other hosting companies which set the users back by an amount of $49 to $149, the website migration is made completely free on the SiteGround. If the users are migrating from their existing hosting to the Siteground, then they can take advantage of the free website migration.

This migration takes anywhere between 5-6 hours to complete the process following which the user’s only job is to change the domain name server.

Apart from the features mentioned above, the SiteGround also boasts a few others like:

  • It provides unlimited bandwidth.
  • It offers a one-click WordPress installation.
  • The Tech support which includes WordPress experts, that means a one-stop-shop for hosting and for WordPress solutions.
  • It provides security at every level.
  • It is the first hosting to support PHP7.
  • It offers a free SSL certificate using LetsEncrypt.

All of the SiteGround shared hosting plans come with features like:

  • An unlimited data transfer.
  • It offers a free website transfer.
  • It provides access to cPanel to the users.
  • A free SSL certificate is provided.
  • It provides a free website backup.
  • The WP-CLI enabled which is command-line support for the geeks & the developers.

This list of features on offer gets as long as the user moves from a basic plan to the higher one. The GrowBig plan allows users to host multiple websites and also allows them to use Supercacher technology.

Which SiteGround shared hosting plan is best for the users?

To simplify this plan selection, let’s have a look at the list of the plans which are suitable for various needs.

Startup Plan: This plan is most suitable for those who are in need to have only one site. It can be for a business blog or a personal blog. It is offered at $3.95/month, which is the cheapest in the hosting industry.

Growbig Plan: This plan is suitable for bloggers, who need more server resources. Here they can host multiple websites and can get access to the Supercacher technology too.

GoGeek Plan: This plan comes with the server resources which are 4 times more and it offers a staging feature. Also, the user’s website will be hosted on the server with a limited number of websites. This plan is a suggestible one if they require a Git or staging feature and a free backup & restore.

At least a three-year hosting package of the Growbig plan is the recommended one for the users. If they are looking for a free trial of the SiteGround, then the siteground does offer but it is not worth their money.

If the users just want to try, then they can take advantage of the SiteGround with a 30-day money-back guarantee. If for any reason they are not happy with the SiteGround, then they can cancel their SiteGround account.

The SiteGround does offer its customers a one-month trial account but it is not a reasonable one for the pocket. They also add a setup fee of around $24.95 for the 30 days trial account which is a complete waste in many cases.

Customer Support:

The SiteGround responds to the queries from its customers in both English and Spanish languages, and its website is localized for around nine territories. It offers a live chat, a ticketing system, and phone support.

All these support options are made available 24/7, unlike a few of the other web hosts which make the customers wait until the offices open.

Support Response Time:

The team also promises to send an initial response to the queries within 10 minutes and they do meet this promise.

It may sometimes take a longer time to get the issue resolved, but in most cases, the issues have been completely resolved within a few hours, even when they have been passed to the multiple tech support operatives. And while the users wait, they are kept updated.

SiteGround infrastructure:

SiteGround is one of the small clutches of web hosts that offer a choice of the datacenters to the shared hosting customers. It is certainly worth taking advantage of this, and picking the right datacenter when the users sign up.

Datacenter Locations:

The SiteGround has data centers in Chicago, the UK, Netherlands, and Singapore. It says that they have picked these locations only because they are the most reliable ones. And they also offer a good global reach. Few web hosts only offer users a choice of US locations, which is nice to see.

The users need to remember that the datacenter they choose should be the closest to their primary visitors. If they are running a business in northern Europe, the UK or Netherlands data centers then they are going to prove the fastest for them.

Cloudflare CDN

By using the Cloudflare CDN it will also help the user to speed up the content delivery irrespective of the visitor location. The basic Cloudflare plan is provided by the SiteGround and it is integrated right into the cPanel so that it makes very easy to get started.

Once it is enabled, they can use it for all the subdomains by following a few additional steps in the cPanel.

But, if the users already have the standalone Cloudflare account, they can continue to use it as they always have been doing it.

Control Panel:

The SiteGround provides cPanel for all the plans it offers. The version of the cPanel which the customers will use is slightly customized; It has added a few additional features, but the core components of it will look familiar if they have encountered any cPanel before.

Uptime Guarantee:

It will be extremely unlikely that if the users will collect on the SiteGround’s 99.9% uptime guarantee. Because the first thing is, their uptime numbers are excellent. And the other, it measures its uptime yearly, but most of the hosts offer a guarantee which measures it monthly.

In case if the user does experience a downtime of more than 0.1% annually, they will be compensated with the following: A one month of free hosting for the uptime between 99.0% and 99.9%; and A one month free for every percentage point which is below that.

Pros and Cons of SiteGround:

Each hosting company has its own pros and cons. A few of the advantages can overshadow the disadvantages, but at the same time cons can be a total deal-breaker for the user’s individual needs.

Before making any kind of decision, the user needs to review the SiteGround pros and cons.

Pros:

Here are a few of the advantages which make SiteGround one of the top-rated hosting companies around the world.

Super-fast servers: All the SiteGround servers are highly optimized for speed. They are equipped with the latest hardware like the SSD drives and the custom software to make sure that the user’s site is a super-fast one.

Top-Notch Customer Support: Customer support is the amazing one which can be said to be the least. They offer a 24/7 phone, live chat, and ticket-based support.

Free CDN and SSL: They offer an instant setup of the Cloudflare’s free CDN and free SSL certificate from the Let’s Encrypt.

Multiple Server Locations: They have the data centers in three continents, where the users can choose the location they prefer during the signup process itself.

Cons:

As discussed earlier, there are also few downsides with every hosting company; similarly, SiteGround has its own disadvantages for choosing as the host.

Limited Storage: Each and every plan comes with fixed storage. But, this storage is quite large, and if the user is a beginner, then he will most likely never need any kind of extra storage.

Setup fee for monthly billing: If the user chooses the monthly billing then there is a $14.95 setup fee. But if they sign up for a longer billing period, then they will get a bigger discount and has no setup fee. They also offer a 30-day money-back guarantee anyway; therefore it is a good idea to choose the longer billing period when they sign up.

SiteGround Performance:

Usually, the price plays a significant role while choosing a web host, but if the user cannot compromise on the performance. He needs to follow the reviews; this is where our team has decided to run the tests to thoroughly review the SiteGround’s performance.

SiteGround Speed Test Results:

Speed is also one of the most important performance metrics that the customers need to look for. A faster website offers a good user experience and it boosts the user’s SEO at the same time.

In fact, in the single second delay, it can cause a 7% decrease in conversions, 11% fewer page views, and a 16% decrease in customer satisfaction.

Our team has created a WordPress powered test site on the SiteGround and filled it with a

dummy content for the theme development with few images.

Later, we have used the Pingdom’s website which is a speed test tool to run the tests. The results that we got were, the test site loaded in less than a second which is 649 ms to be precise for a server available in Dallas, Texas which means the site is faster than the other 95% tested sites.

And this is a nice outcome but how will a site perform under the peak traffic hours was the point.

In order to test how the SiteGround servers would respond to increased traffic, our team has used a tool called the LoadImpact. To test this we have used a tool called Load Impact which sends virtual users to the website and gradually increases the number of users on the site up to 100 at one time.

The SiteGround has performed almost consistently well except for the spike when there were 50 users seen on the site. It was quickly recovered and the page load time has remained steadily low even with the few other users.

This test shows that if the user is looking for a really fast website, then the SiteGround can be the perfect choice for them.

Typically, the websites which are hosted on the shared hosting account will slow down a bit during the top traffic hours. That is because the user’s site is sharing its resources with the other websites on the same server.

The most shared hosting companies will automatically kill the server process if their site is taking too many resources which can cause downtime on their website.

Our team has tested the SiteGround site for the downtime and got a 100% uptime result.

SiteGround Server Response Time:

The content of the website will significantly affect the page load time. For example, if the user’s website has many images, then it will increase the page loading time which affects the server’s speed test results.

Our team wanted to see how fast the SiteGround server will respond.

To test this, we have used a tool called Bitcatcha which works differently than the other website speed testing tools. Bitcha instead of loading the content, it tests the response time only of the server.

It also runs the test three times from multiple locations which are spread all over the world to get an average response time for each of the locations.

Our SiteGround review site has performed well and the server response time has remained less than a second. In the United States, the response time was merely 37 ms.

Overall, this indicates that the site will load quickly in any part of the world.

As we can see, SiteGround is a great choice if the targeted audience is mostly located in the United States. The server has responded in a fraction of a second in the United States.

It has responded within less than a second for all the locations, except for Japan. If the target audience is mostly located in Japan, then the customers can ask SiteGround to move their site to the Asia-Pacific data center.

SiteGround Hosting Plans and Features:

The SiteGround offers a variety of hosting plans from where the users can choose which are

shared hosting, dedicated servers, cloud hosting, VPS hosting and WordPress hosting plans.

All the plans have features which are rich and are suitable for different budget and for different

hosting requirements.

Let us have a look at SiteGround hosting plans and its features;

Shared hosting: Shared hosting is one perfect way to start the new website with a low traffic volume. In the shared hosting environment, the user’s website will share the server resources with other websites hosted on the same server.

Cloud hosting:  It is a more reliable upgrade plan to the shared hosting plan. It allows the users to utilize multiple cloud servers and allowing the website to automatically switch to the different server in case of a hardware failure or with high traffic.

This plan is more suitable if the user’s website gets frequent traffic spikes.

WordPress hosting:  A hosting package that is designed specifically for WordPress powered websites. It is optimized to run on WordPress and can even protect the user’s WordPress site against any other common threats.

Dedicated server hosting: It is a dedicated server for the user’s website, which means they will have all the resources of the server for themselves. And the downside of it is that they will have to manage the server on their own.

Enterprise hosting: This plan is mostly for large businesses and the high traffic sites with the challenge of the server requirements. The customers can get in touch with the SiteGround team and they will create a tailor-made plan to suit their needs.

Breakdown of SiteGround’s Shared Hosting Plans:

SiteGround’s shared hosting is one of the best ways to start with a new website. Its shared plans are made available in three levels to match the different budgets.

Startup Plan: This plan is limited to users who host one website. It includes a 10 GB disk space that is suitable for hosting a website having around 10,000 monthly visitors.

They will also get all the essential features like the 1-click WordPress install, free setup, a website transfer, the daily backups, and much more.

GrowBig Plan: The GrowBig plan allows users to host unlimited websites. It comes with a 20 GB disk space and is made suitable for hosting the websites having around 25,000 monthly visitors.

The users will get all the features of the Startup plan, along with they will get premium features like the Super Cache, a 1-year free wildcard with SSL Certificate, and a few more.

GoGeek Plan: The GoGeek plan is suitable for users with small eCommerce websites. This plan can handle the websites having around 100,000 monthly visitors.

In addition to all the GrowBig’s features, the users will get access to the more advanced features like the one-click git repo creation, WordPress and Joomla staging, and a few more.

Conclusion:

The SiteGround is a solid web hosting provider and is certainly good on the things which are important like uptime, support, speed, and technical capability.

The plan the users choose will affect the performance and speed to some extent. But when our team had a word with the SiteGround users, they have found that all the plans perform well in terms of its uptime and other features.

The customer service that the user gets is great across the board and the customers on the cheaper hosting plans will appear to experience the same quality of support as those who are paying more.

The SiteGround is a host where any serious website owner should consider it.

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