Namecheap was founded by Richard Kirkendall who is the current CEO of the company, and it is founded in 2001.
The company is based in Phoenix, Arizona, with a team of more than one thousand employees who provide their customers with low-cost domain registration, hosting, SSL certificates, and much more.
Namecheap claims to offer its customers a fairly priced and accessible service so that it allows anyone to create a mark online.
Domain Name Registration:
The company actually started as the domain registration company where its name already says that, and they still offer it too.
For the past couple of years, the company has expanded to offer a wide range of hosting options as well to the customers.
Namecheap is a strong supporter of Net Neutrality, and it has donated more than $300,000 to the Electronic Frontier Foundation and also to fight for the future, it is a non-profit dedicated company which defends the civil liberties in the digital world.
The company is an independent one which means it is not owned by the big holding corporation ICANN which is an accredited domain name registrar founded in 2000. In addition to the domain registration, they also offer a complementary spectrum of the hosting services.
NameCheap provides its customers with an email, a website builder, SSLs, and a few other various services with the 24-hour support and the 30-day money-back guarantee.
Our team has reviewed the NameCheap as the domain registrar, but few questions have risen for years about its hosting services. The customers ask about it because the NameCheap Hosting is a really cheap one which is suspiciously cheap.
Whether the customers are looking out for a cheap way to host their personal website or they want to start a white label hosting company, then Namecheap has a plan for everything.
Look at all the hosting plans which the company offers its customers.
Shared Hosting Plans
When it comes to shared hosting, it means a number of sites share only one server, and Namecheap has plenty to choose from.
Namecheap offers three kinds of plans, which start at $15.44 per year or $2.88 a month.
Steller is the most affordable option that offers a 20 GB of disk space, unmetered bandwidth, and access to the Namecheap’s website builder, and a choice of the Datacenter which is US or UK datacenter.
Stellar Business is advertised as the top plan for the e-commerce site, and this plan offers a 50 GB of pure SSD disk space. The Namecheap servers also have the PCI compliant, therefore the users need not worry about that.
The Namecheap is a great choice if the user needs to host the basic one-pager or a simple personal site.
If the user wants to use this plan for e-commerce, then, however, he will need to purchase the SSL certificate because it is not included in the plan.
Company Brand & Values:
The NameCheap is a privately-owned and independent hosting company and this is a rarity in the world where a handful of corporations own nearly all the hosting brands.
Being a private one & independent is not really a good thing, and being owned by the large corporation is not really a bad thing.
But the NameCheap excels as an independent company in defining the brand values and going for transparency in the notoriously confusing industry.
NameCheap has also consistently donated the money and resources to Internet freedom and also to the security.
It is a corporate partner with the Electronic Frontier Foundation and FightForTheFuture.org, where both these organizations are fighting for the basic infrastructure of the Internet.
The NameCheap is always transparent about all its services and their pricing. The company has an expandable list of all its hosting features, and how they prominently display the renewal rate which is appreciable.
Overall, it is a company that is a trustworthy one with a solid culture. While choosing whom to do business with, then Namecheap counts for a lot.
Onboarding & Account Management
Similar to any other new product the signing up for a new web host can be both a daunting and also exciting.
The process of getting the new customer to sign up and run it smoothly is the critical part of removing the daunting and it also adds to the excitement. In the business jargon, this process is called as onboarding. And there is nothing that will create regret like the confusing onboarding process.
Ideally, after signing up for the hosting plan, the users will immediately get their sign-in credentials and will be able to go to the guided tutorial or be able to directly log in to their new dashboard.
The NameCheap sends out a welcome email to its users, where they can log in directly to their services or follow the directions to the right help of resources.
WordPress Hosting Plans
The users can get a good idea of how good the host is based on the WordPress offerings and Namecheap does pretty well in this area.
It offers three hosting plans for WordPress, which start at under $4 per month. The users like the way the Namecheap has breakdown the plans based on the site traffic. For the users who are less tech-savvy, this provides an easy-to-understand reference point.
The users are recommended to increase their plan if they exceed the traffic limit
And the WordPress plans offer includes:
- A one-click backup
- The SSL certificates
- A Pre-installed WordPress
- A 30-day money-back guarantee
Reseller Hosting Plans
While looking towards the host of dozens of websites or even to start their own hosting company then Namecheap offers its customers three reseller packages, which starts at $16.99 a month. The Plans also vary based on the number of the reseller accounts and the disk space.
- The reseller plans include:
- A reseller control panel
- The security features
- The WHMCS billing platform
- An SSL reseller program
- The white label marketing tools
- The Dell PowerEdge with a 24 core Xeon CPUs
- A 32 GB+ RAM and RAID 10 hard drives
- An unmetered bandwidth
- A 14-day money-back guarantee
A few other Hosting Options from the Namecheap are, it offers high-end hosting options, which includes the VPS as well as the dedicated servers.
When the customers outgrow from the shared hosting, then they normally move up to the virtual private server or the VPS. Although these are not the physical devices, they do provide them with a set amount of the resources.
The Namecheap’s VPS plans start at the $14.88 which gives 2 CPU cores, 2GB of RAM, and a 40 GB.
The users can choose the Dedicated Hosting if they need more security or if they prefer to have their own physical server. They offer the users with three different kinds of dedicated hosting plans which start at $78.88 per month.
Each of these plans varies based on the CPU, RAM, Hard Drive spec, and the bandwidth. Their basic plan offers:
- A CPU of 4 Cores x 3.4 GHz
- A RAM of 8 GB, 16 GB
- A Hard Drive of 500 GB SATA3, 1 TB SATA3, 2x 1 TB SATA3, 240 GB SSD
- A Bandwidth of 10 TB/month
- An IP with 1 IPv4.
The Namecheap also offers the clearance servers, if the user wants a separation and security of the dedicated server for very less.
All the Dedicated Servers use the US-based datacenters.
Features of Namecheap:
Let’s have a detailed look at all the features of the Namecheap ;
Other than the WordPress plans, the Namecheap hosting plans use the cPanel, which is the basic industry standard for the control panels.
If the customers have used any other host before, then there is a good chance that they are familiar with the cPanel.
The benefits of cPanel on the Namecheap include:
- An easy to use graphical interface
- A file management
- Email set-up and its usage
- A database management
- A backup access
- A Softaculous application manager
The SSL certificates are used to ensure that all the data is secured. The users prefer and want an SSL certificate for most of the websites, but in particular, if the users plan to sell the products, whether they are physical or the digital items.
Most of the Namecheap plans do not come with the SSL certificates, which many of the other hosts bundle them into their plans. However, the Namecheap does offer a dozen of different optional SSL as the add-ons.
The entry-level of the SSL plan actually starts at $8.88 per year, which is quite an affordable one.
The Namecheap has its data centers in the US and UK, where the users can choose on which one they are hosted with.
They are also provided with a nifty compare feature, which allows them to select the SSL certificates which they are considering so that they can compare them side by side.
The content delivery network (CDN) is one of the simplest ways to speed up the websites, and therefore this is very important. Also, it is not that hard to be set up my own.
Cloudflare offers the CDN which can be used with any other website too. Many of the hosts offer it as an integrated one with their plans but Namecheap does not do that.
As a result, of this, the users will have to sign up with Cloudflare and then to integrate it with the user’s Namecheap account and this is not so hard. The Namecheap provides a document to the customers which helps them to walk through the process.
As said earlier Namecheap has two data centers which are located in the US (Phoenix, AZ) and the UK (Nottingham, in the Midlands). The shared hosting plans allow users to choose where their data centers are located, which is actually a nice option.
And there is no indication of what kind of security the servers provide, such as the guards, backup power, and much more.
The Namecheap will back-up the data on its servers every three to seven days just for the server restoration purpose only which is pretty standard for the budget hosts.
The users can use the backup or restore feature in the cPanel to locally back up their site content because if they lose their data, the Namecheap will attempt to recover the data for free on most of the plans.
If the users suspend or terminate their account, they will try to recover the user’s site; however, there will be a service fee of $15.00.
The Security features for the Namecheap are the basic ones and Namecheap offers the below-mentioned tools:
- The SSL certificates which are a paid one
- It provides an option named who is the Guard
- A Premium DNS which is also paid
- A Virtual Private Server which is paid
- A TOTP 2FA
The users need to understand that the WordPress plans include an SSL certificate, which the users would need for any of the e-commerce sites.
TOTP 2 FA which is abbreviated as Time-based One-Time Password algorithm two-factor authentication is a free service that is designed to keep the personal data secure by verifying the user’s identity through the second device such as the smartphone.
The Namecheap’s site builder has a cPanel tool which is made available for all the shared hosting plans. It can be accessed through the website builder in the cPanel.
The site builder is the simple template-based, with a drag and drop builder. It has nearly 200 templates to choose from the list. The templates are the pretty basic ones but they are clean and also modern looking.
The Sitebuilder features include:
- A Drag and drop interface, where no coding knowledge is required.
- A Plugin for the social media, for accepting payments, for adding video, and much more
- It is made available in 45 different languages
- A mobile response
- An E-commerce capable
Overall this is pretty solid for a free site builder. If the customers are looking to build more than a four to the five-pages site, or if they need a functionality passed by the basics, then they would want to look somewhere else.
The Namecheap offers an uptime of 99.9% for most of the hosting packages, which is the standard in the industry.
A 99.9% uptime might sound to be good, but it also means that the user’s site can be down up to 8 hours a year which is 43 minutes per month and this is without any recourse at all.
According to my Namecheap server data, over the last year, Namecheap was up 99.92% of the time. And some of those outages were long — up to an hour at a time.
The Namecheap does refund one full day of the hosting per hour in addition to the downtime, which is up to a full month. However, this small refund may not mean much if they have lost hundreds of their customers.
The page speed is critical to the user’s online success. Nearly 80% of the customers say that they will not return to the website if the page takes a too long time to load.
While the server specs look a bit solid as they use the solid-state drives and the choice of data centers, for example, most of the reviews say that the speed leaves something which needs to be desired.
The NameCheap also does offer several Bonus features which are really well.
At the signup, they offer a choice between the datacenters which is US or UK. This makes them a great choice for non-US customers who are serving the web visitors closer to the UK than that of the US.
The NameCheap also does offer 2x weekly backups of the users hosting account. While the users should do backups for themselves, which is a great safety, net to have. And backups are included for free with the NameCheap. Usually, it is a paid or provided with limited bonus feature at the competitors like the Web Hosting Hub, the Dreamhost or the HostGator.
Allocations & Performance
As mentioned earlier, the core job of the web host is to serve the files of the website when someone types the domain name and it should be to serve the website files quickly.
To be more specific the website speed is important and is a cliche, especially in this age of mobile, where the server speed is not the only factor in the overall website and speed is an important factor.
And importantly, it is also the “bottleneck” factor. To put it in other words, no matter how fast the user’s compress or speed up their website, they can only go as fast as their server can respond.
To measuring the server speed and response time is a very complicated issue. Only the network engineers at the NameCheap can definitively say what is exactly going on with the server speed in fact which they do promise in most of the cases, for example, the Namecheap’s Shared Hosting is 50% faster than its competitors.
But, at the same time, any of the users can measure the ballpark metric of the server performance.
It is called the Time to First Byte (TTFB) and this shows how quickly the server will deliver the first byte of the information after it receives the request.
Customer Support & Knowledge Base:
The Namecheap offers its customer support through the tickets, live chat, and through the Support Center. But there does not appear to be any type of support available through phone, which can be an issue if the users are in need of urgent help.
Our team has tested the live chat of Namecheap and we have got a response in just no less than two minutes, which is a pretty good one.
But the responses were slow and also scripted. It felt like chatting with the poorly designed chatbox.
Pros and Cons:
- The Namecheap definitely has few compelling aspects too;
- A wide range of hosting plans to where the users can choose from
- An Inexpensive plans
- A Dedicated server to secure the personal data, including it, offers TOTP 2FA
- A Solid WordPress hosting plan
Few other Pros of using the NameCheap Hosting are;
There are a lot of NameCheap Hosting reviews that are found online usually with the user-generated reviews that are based on the anecdotes and the personal experience which is fine but our team took a different approach.
As said earlier in the other hosting reviews, there is no such thing called as the “best” web host. The “best” is the right fit for the user’s project based on their goals, budget, experience & expertise.
The NameCheap’s primary advantage is its pricing which is cheap in fact shockingly cheap.
But cheap does not necessarily mean the same as the good value. To figure it out, our team has checked on how the hosting pricing is structured.
The other Web hosting companies in the market are all selling the same thing which is a home for their website, but they all have different plans with different caps, with different bonuses, and with different renewal prices. Amongst the most to figure out their true value requires the breakdown into various parts.
To compare the apples to other apples among the hosting companies, we can break the things down into the Core hosting features and the Bonus hosting features.
The Core hosting features are the “3 D’s” which are the domains, databases and the disk space. The core purpose of the hosting server is to serve the website files when someone types in their domain name.
The domains are nothing but how many domain names the users can be pointed to their hosting account. If they want multiple websites, then they will look forward to having multiple domains to be allowed. They will also need to look at the email addresses per the domain at times those which are capped as well.
The databases are how many pieces of the website on which the software of the user can run on their hosting server. A WordPress install usually requires one database. If they have any apps, Listservs, etc then they will need more.
The disk space is how many files the users can put on their server like the images, text, PDFs, etc. The other features can include anything from the website builder software to the advertising credits to the backend software, etc.
- The low up-time
- The mediocre speeds
- The mediocre customer service
- The Cloudflare is not supported on the shared hosting plans
- The shared plans do not offer a free SSL certificate
Few other cons of using NameCheap Hosting;
Like any other web host, the NameCheap Hosting has other disadvantages too. Here are the cons which are found while using the NameCheap for hosting.
As mentioned earlier in the pricing section, the NameCheap places the caps across the domains, disk space, the databases, and the email addresses.
If they have 1 to 2 sites that they know will stay small but NameCheap can be great. But for many of the website owners the problem is not in the caps themselves, but in how the NameCheap has several other overlapping caps.
The NameCheap’s new plan of the structure is much better than it used to be earlier, but they even now heavily cap the lowest tier. The middle and top tiers are competitive on the paper but only for a certain segment of the hosting customers. The users have to look at the allocations and the features carefully to make sure that they are getting the solid value.
And ironically, if they pay for the NameCheap’s top plan, they can still get the limited by few other limits. The market hosting for e-commerce is even though the Stellar Plus plan and is not technically the PCI Compliant.
The NameCheap’s limitations are the disadvantage because there are so many of them which require additional planning while purchasing.
If the users do not have great hosting demands, then Namecheap is the good one and an inexpensive option.
But if they have more demanding needs, then they should probably look for somewhere else. Our team in our research has found that their speed, uptime, and customer service are below the industry standards.
For a few dollars more, the users can get much better hosting from one of the other competitors. But if the price is the critical one to the user, then head over to the Namecheap and check them out in detail.